FAQ
Here you’ll find our most frequently asked questions!
We know you may have never used a professional dog walking service before and might have questions you need answered before you entrust us with your fur babies. Here are some of our most commonly asked questions below.
Don’t see the answer to your question? Contact us. Click here for more information on what our dog walking services provide.
Will it be the same person walking my dog every single time?
We work as a team so in case someone goes on vacation, their car breaks down or they call in sick we will always keep our promise to you, guaranteed! Because of the way our team works we can not promise the same dog walker every visit. However, If consistency is important to you we recommend booking an ongoing appointment so we can accommodate your request to the best of our ability.
How will you get into our home?
If you have a townhome or a free-standing home, you’d need to have either a keyless entry for us or a key lockbox on your property.
If you live in an apartment where you’re not allowed a key lockbox, you’d need to provide us with three copies of the key during your initial sign-up process.
The lockbox has a few benefits: if the dog walker assigned to your service has an emergency, we have a backup walker who will be able to access your home. You will also have the code, so if you lock yourself out, you can also use the lockbox! You can purchase your own, or we can provide one for $30 and ship it directly to you.
*If you have a keyless entry with an electronic keypad, one master key is still requested to be held by the owner (Mitchell) for instances in which the keypad does not work (e.g., power outage, keypad code change, keypad malfunctioning, etc.). If, for some reason, a walker is not able to access the home when they come to return your pet and they need to stay longer with your pet, there will be a charge of $7.50/15 minutes that they are waiting for access to enter.
What service area do you provide for?
Aldergrove, Langley, Surrey, White Rock, Pitt Meadows, Maple Ridge, Coquitlam, Port Coquitlam, Port Moody, New Westminster, North Delta, BC
Can I get an exact time for my dog walk?
We do not guarantee a specific time for a variety of reasons. There’s a little more flexibility in case of traffic, and we are able to spend more time with your pet in case they get dirty or require any extra care.
If you do need to request that we come closer to a specific time we’ll do our best to accommodate it as our schedule allows.
Do you offer in home pet sitting and boarding?
While we don’t offer overnight care, feel free to contact us for referrals to companies that we love that might be able to help you. We may be able to help with vacation drop-ins/walks 2-3x per day between 8am-7pm.
What is your cancellation policy?
What are your hours?
We walk between 8-3 Monday-Friday.
We have two time blocks to choose from when our specified team member will arrive to begin the service: 8am-10am and 10am-2pm. Late afternoons, evenings, and weekends are available upon special request and are dependent on availability.
A small fee of $10 is added to accommodate visits outside of 8-3pm Monday through Friday.
Are your team members background checked?
Yes! Our staff goes through a rigorous hiring process. This includes a criminal background check and a five-step interview process.
Our team is all fully bonded and licensed. Plus, they are all double certified in pet first aid and professional pet care team training.
Do you do off-leash adventures?
Book Your Dog Walks Today!
Signing up only takes 5 minutes and you can do it using your mobile phone!
View our dog walking services or contact us if you have any questions.