Here you’ll find our most frequently asked questions!
We know you may have never used a professional dog walking service before and might have questions you need answered before you entrust us with your fur babies. Here are some of our most commonly asked questions below.
Will it be the same person walking my dog every single time?
We work as a team so in case someone goes on vacation, their car breaks down or they call in sick we will always keep our promise to you, guaranteed! Because of the way our team works we can not promise the same dog walker every visit. However, If consistency is important to you we recommend booking an ongoing appointment so we can accommodate your request to the best of our ability.
How will you get into our home?
If you have a townhome or a free-standing home, you’d need to have either a keyless entry for us or a key lockbox on your property.If you live in an apartment where you’re not allowed a key lockbox, then you’d need to provide us with three copies of the key at your initial sign-up process with us. There are a few benefits to the lockbox: if the dog walker assigned to your service has an emergency we have back up walker who will be able to access your home. You also will have the code so if you happen to lock yourself out you can use the lockbox as well! You can purchase your own, or we can provide one for $30 and ship it directly to you.
What service area do you provide for?
Can I get an exact time for my dog walk?
We do not guarantee a specific time for a variety of reasons. There’s a little more flexibility in case of traffic, and we are able to spend more time with your pet in case they get dirty or require any extra care.
If you do need to request that we come closer to a specific time we’ll do our best to accommodate it as our schedule allows.
Do you offer in home pet sitting and boarding?
While we don’t offer overnight care, feel free to contact us for referrals to companies that we love that might be able to help you. We may be able to help with vacation drop-ins/walks 2-3x per day between 8am-7pm.
What is your cancellation policy?
What are your hours?
We walk between 8-3 Monday-Friday. We have two-time blocks to choose from when our specified team member will arrive to begin the service. 8am-10am,10am-2pm. We are open weekends in Langley, Cloverdale, Fleetwood, and Guildford. Late afternoons, evenings and weekends in other service areas are available upon special request dependent on availability. A small fee of $10 is added to accommodate visits outside of 8-4pm Monday to Friday.
Are your team members background checked?
Yes! Our staff goes through a rigorous hiring process. This includes a criminal background check and a five-step interview process.
Our team is all fully bonded and licensed. Plus, they are all double certified in pet first aid and professional pet care team training.